– ATTENDANCE POLICY
Students and teachers must be online on time. No delays are accepted from both student and teacher sides.
– DRESS CODE
Students should ensure that their outfit is modest and suitable for the Holy Quran class.
– REARRANGED AND MAKEUP CLASSES
If a student finds they can’t attend a class for any reason, they should email the teacher at least 6 hours before the class starts and ensure that the class is rearranged to another suitable day.
If a student misses a class without emailing the teacher at least 6 hours before the class starts, no makeup will be arranged except if there is a sudden illness or death in the family.
If a student plans to take a holiday for a period up to one month, they are eligible to make up their classes. Making up the classes can be before or after the holiday.
– TEACHERS PUNCTUALITY
If a teacher is late for the class, the student should email the teacher and inform her/him that they are online. If the student/parent doesn’t get a response, the student/parent should email: support@jannatalquran.com. The teacher will make up for any missed time or class.
If the teacher is often late or misses classes, kindly email support@jannatalquran.com as soon as possible.
– NUMBER OF MONTHLY CLASSES/HOURS
The number of classes/hours has been agreed when any student joins the institute. If you wish to increase/reduce the number of classes, please email support@jannatalquran.com.
Please note that that the teacher will inform you of the cancellation of any extra classes which will be more than the number of classes required.
Example: If it has been agreed that you will do 4 classes per month on Saturdays, sometimes it happens that there are 5 Saturdays in one month. In that case, the 5th class will be cancelled. Your payment is done according to an hourly rate, therefore the extra classes have not been paid for.
– ENQUIRES ABOUT THE FEES
If the student/parent has any enquiries about the fees, please kindly email accounts@jannatalquran.com.
– PAYMENT POLICY
New monthly payments are made between 21th and the last day of the current month. If a student/parent wishes to set a standing order, please make it between 21st to 28th of every month. Otherwise, the classes will be suspended until the payment is received.
– REFUND POLICY
If you wish to stop the classes at any time during the month, we will refund you the classes that have not been given.
If the number of hours has not been completed in a certain month and you don’t want to make them up the following month, we will deduct these hours from the next month’s payment and email you the new amount you need to pay.
– MALE STUDENTS OVER 12 YEARS OLD
Male students under 12 may have a male or a female teacher according to the parent’s request. Once the boy turns 12, we will kindly ask the parent to move his class to a male teacher if he has been learning with a female teacher. Please note that his payment plan may change if he has been sharing his class with his siblings or mother.
– QUALITY CONTROL
The quality of learning is monitored closely through various procedures such as measuring attendance discipline, regular teacher training, student feedback and regular examinations.
– QUARTERLY REPORTS (FOR CHILDREN UNDER 16)
Parents will receive a quarterly report at the end of each 3 month period. This will provide the opportunity for parents to review the progress of their children.
– PRIVACY POLICY
Jannat Al Quran institute keeps the privacy of both student and teacher. All personal information are considered as secret information that no one has the right to know, copy nor use it in any way. Emails offered by the institute to teachers and students are the formal and only correspondances channel.
– RATING AND FEEDBACK
Our Support department will email you after a few lessons to ask for your feedback. Please let them know if you have any concerns, enquiries or complaints. Your feedback helps us to improve our service. We highly appreciate it.
– PUBLIC HOLIDAYS
The Messenger of Allah (sal Allahu alaihi wa sallam) said, ‘Allah has given you something better than them, the day of (Eid) Adhaa and the day of (Eid) Fitr’. Accordingly, we have two main public holidays which are Eid Adha holiday that lasts for 3 days and Eid Fitr holiday that lasts for 2 days. Teachers will reschedule those missed classes.
– LEAVING THE INSTITUTE
If the student decides to leave the institute for any reason, we kindly request that they email support@jannatalquran.com two weeks earlier than the date of leaving and mention the reason behind that.