– ATTENDANCE POLICY
Students and teachers must be online on time. No delays are accepted from both student and teacher sides.
– DRESS CODE
Students should ensure that their outfit is modest and suitable for the Holy Quran class.
– REARRANGED AND MAKEUP CLASSES
If a student finds they can’t attend a class for any reason, they should email the teacher at least 6 hours before the class starts and ensure that the class is rearranged to another suitable day.
If a student misses a class without emailing the teacher at least 6 hours before the class starts, no makeup will be arranged except if there is a sudden illness or death in the family.
If a student plans to take a holiday for a period up to one month, they are eligible to make up their classes. Making up the classes can be before or after the holiday.
– TEACHERS PUNCTUALITY
If a teacher is late for the class, the student should email the teacher and inform her/him that they are online. If the student/parent doesn’t get a response, the student/parent should email: firstname.lastname@example.org. The teacher will make up for any missed time or class.
If the teacher is often late or misses classes, kindly email email@example.com as soon as possible.
– NUMBER OF MONTHLY CLASSES/HOURS
The number of classes/hours has been agreed when any student joins the institute. If you wish to increase/reduce the number of classes, please email firstname.lastname@example.org.
Please note that that the teacher will inform you of the cancellation of any extra classes which will be more than the number of classes required.
Example: If it has been agreed that you will do 4 classes per month on Saturdays, sometimes it happens that there are 5 Saturdays in one month. In that case, the 5th class will be cancelled. Your payment is done according to an hourly rate, therefore the extra classes have not been paid for.
– ENQUIRES ABOUT THE FEES
If the student has any enquiries about the fees, please kindly email email@example.com.
– PAYMENT POLICY
New monthly payment must be made between 25th of the current of month and 5th of the new month by 11pm UK time. Otherwise, the classes will be suspended until the payment is received.
– REFUND POLICY
If you wish to stop the classes at any time during the month, we will refund you the classes that have not been given.
If the number of hours has not been completed in a certain month and you don’t want to make them up the following month, we will deduct these hours from the next month’s payment and email you the new amount you need to pay.
– QUALITY CONTROL
The quality of learning is monitored closely through various procedures such as measuring attendance discipline, regular teacher training, student feedback and regular examinations.
– QUARTERLY REPORTS (FOR CHILDREN UNDER 16)
Parents will receive a quarterly report at the end of each 3 month period. This will provide the opportunity for parents to review the progress of their children.
Jannat Al Quran institute keeps the privacy of both student and teacher. All personal information are considered as secret information that no one has the right to know, copy nor use it in any way. Emails offered by the institute to teachers and students are the formal and only correspondences channel.
– RATING AND FEEDBACK
Our Support department will email you after a few lessons to ask for your feedback. Please let them know if you have any concerns, enquiries or complaints. Your feedback helps us to improve our service. We highly appreciate it.
– PUBLIC HOLIDAYS
The Messenger of Allah (sal Allahu alaihi wa sallam) said, ‘Allah has given you something better than them, the day of (Eid) Adhaa and the day of (Eid) Fitr’. Accordingly, we have two main public holidays which are Eid Adha holiday that lasts for 3 days and Eid Fitr holiday that lasts for 2 days. Teachers will reschedule those missed classes.
– LEAVING THE INSTITUTE
If the student decides to leave the institute for any reason, we kindly request that they email firstname.lastname@example.org two weeks earlier than the date of leaving and mention the reason behind that.